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Frequently asked

FAQ

Everything about ordering custom shipping labels — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum order is just 12 pieces across all styles.
Is there a maximum order size?
No. We regularly produce runs into the millions for high-volume fulfillment, warehousing, and retail-compliance programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample — including a verified barcode proof — so you can test scanning, adhesion, and print on your own equipment before we run the full order. Ask about terms when you request your quote.
Can I mix sizes or facestocks in one order?
Yes. You can combine styles — say 4×6 direct-thermal for the pack line and BOPP weatherproof for cold chain — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, facestock, size, adhesive, and barcode specs on file, so reorders match your previous run exactly and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge. For barcodes, send your symbology and data and we build the encoding.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build ready-to-produce artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on printed labels and full CMYK on full-color styles. Direct-thermal labels image in a single tone but can carry a pre-printed branded margin in your colors.
Can you encode and verify barcodes?
Yes. We support UPC, EAN, Code 128, GS1-128, QR, and serialized numbering, and we verify codes against a scanner or verifier so they pass retailer and carrier compliance — not just look right.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About 2 weeks from approved mockup for standard styles; specialty die-cuts, laminates, or serialized data can add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm peak-season, launch, or compliance date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Because labels pack tightly on rolls and in cartons, bulk orders are economical to ship.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment — common for multi-warehouse or multi-office operations.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom shipping labels cost?
Pricing is by custom quote and depends on style, size, and quantity — per-unit pricing improves quickly as the run grows. Send your specs and we’ll return an exact quote within one business day.
Why don’t you list exact prices?
Price depends on quantity, size, facestock, adhesive, and print method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies and agencies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

What facestocks and finishes are available?
White gloss, white matte, Kraft, clear BOPP, silver foil, direct-thermal white, and weatherproof polyester, plus matte or gloss laminates. Tell us the surface and conditions and we’ll recommend one.
Which label should I choose?
Direct-thermal 4×6 for on-demand carrier labels, roll barcode for scanning-critical marking, sheets for office printers, BOPP for moisture and cold, Kraft for an eco/boutique look, and hi-vis warnings for handling. Tell us your printer and surface and we’ll match one.
Will the print survive shipping?
It depends on the stock. Thermal-transfer and BOPP resist smudging, moisture, and abrasion for durable transit and cold-chain use; direct-thermal is ideal for parcels in transit but can fade under prolonged heat or sunlight.
What material are the labels made of?
Coated paper facestock, BOPP synthetic film, direct-thermal stock, or weatherproof polyester, on permanent (or removable) acrylic adhesive matched to your surface and temperature range.
How should I store and apply the labels?
Store rolls and sheets flat, cool, and dry, away from direct sun. Apply to a clean, dry surface for best adhesion; ask us about freezer-grade adhesives when labels are applied to cold or damp packaging.